Exchanges and Returns
FOR LOCAL ONLINE PURCHASES:
All exchanges and returns can be processed via walk-in to any of our counters or via mail within 14 days from date of receipt.
For in-store returns, online store voucher / code will be issued ONLY (NO departmental stores voucher will be issued). Credit, voucher, auto or manually input discount codes are not stackable. Only one discount at a time can apply to a single order.
For in-store exchanges, you may exchange for another item you have picked out from the store. If item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. please bring along your order sheet.
For returns and exchanges for local customers via mail, they are accepted within 14 days from date of receipt. please also take note of the following:
- order sheet / receipt must be attached.
- items must be unworn, unwashed, unaltered and with clothing tags intact
- all shipping fees will be borne by the customer, including shipping fee to send exchanged item back to customer.
- returns and exchanges are not valid if the parcel is lost in the mail.
- the return/exchange is final.
- for returns, store voucher will be issued.
- sale items are not exchangeable/ returnable
FOR INTERNATIONAL ONLINE PURCHASES:
For returns and exchanges for international customers via mail, we accept returns and exchanges within 30 days from date of receipt. please also take note of the above conditions**.
MAILING ADDRESS: My Mail Box No.883095 S(919191)
we try our best to check through all pieces that are to be shipped out. however, if you had received a defective item, we will be glad to exchange the item for you. please email us at firstname.lastname@example.org for assistance.
Missing/ wrong item
please email us at email@example.com for assistance.
For store purchases:
Please do take note that we only accept exchanges for all store purchases. please bring your item to any of our stores, together with the receipt, to make the exchange within 7 days. exchanges without receipt are strictly unacceptable. we also do not accept exchanges by mail for store-bought items.
please also take note of the following:
- receipt must be presented.
- that all original tags and packaging, if any, are intact.
- item must be unworn and unwashed.
- the exchange is final.
- sale items are not exchangeable/ returnable.